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Black Ink Design® Returns & Exchange Policies
What is our return Policy?
You may return your unused, unwashed, undamaged product for a full refund (excluding shipping and handling costs) within 20 days of purchase date.
Contact our returns dept. at firstname.lastname@example.org or 401-667-6396 and request a return #. You must provide your original invoice number when requesting a return#. We do not accept returns without a return#. We are not responsible for shipping costs.
For damaged or incorrect product
We will refund or exchange any damaged or incorrect product (including shipping). If you receive damaged or incorrect product please make sure tell our customer service rep so that the proper return # can be issued. You will receive instructions on how to return the damaged or incorrect product at this time. Below is the address for damaged or incorrect product. Black Ink Customer Service, 338 Compass Circle,Unit A4. North Kingstown, Rhode Island 02852. We recommend you ship your item with a carrier that provides tracking information as well as insurance. Black Ink will not be held liable for products lost in transit. Turnaround time for credits and replacements is 2-4 weeks.